Terms & Conditions

By placing an order with No Ordinary Emporium (Worped Limited) you accept all of the terms and policies stated here. Please ensure that you familiarise yourself with the following policies. As the majority of items that we create are personalised it is imperative that you understand our policies.

Worped Limited is registered in the United Kingdom, Company Registration Number 9625361.

Delivery Policy: UK and International; Import Duty / Tax / VAT fees

Payment, Production and Delivery Policies

Find out about the payment processors used, and the production and delivery of our products, if you have any questions just get in touch and we'll be happy to help.

Payment Policy

Payment Processing

On the No Ordinary Emporium website we use a number of third party payment processors. We do not handle any of the payment processing ourselves as we choose to leave this area to the experts; PayPal, Stripe and Amazon Pay. To read more about payment processors, please view our privacy policy.

 

Production Policy

Design turnaround times

To view the current turnaround times available, please visit the product page you are interested in. We state the standard dispatch times, or rush options if available.

Design process

  • After receiving your order we will work on your design usually a week before the dispatch date, if you have chosen standard dispatch times, or sooner if you have chosen a rush dispatch.
  • When we have created your design, we will email a draft/proof image for you to check over and approve the design for printing. Please note that included in the purchase price are two rounds minor changes to the design or to text. Additional changes will be charged at £10 per round of changes. Please note that this does not apply to greetings card orders. Cards are created and dispatched without proof approval.
  • After the design has been printed, your order will packaged securely and then dispatched to you. We will email a dispatch note with a delivery number when the order is complete.

 

Delivery Policy

 

UK Deliveries

Small Items

Standard - Royal Mail First Class Signed For Delivery approximately 3 - 5 days after the order is dispatched. Items dispatched with Royal Mail First Class Signed For requires a signature on delivery. A delivery scan will be made by Royal Mail but is not a trackable service.

Tracked - Royal Mail Tracked Delivery approximately 2 - 4 days after the order is dispatched. A tracking number will be provided once the item has been dispatched. Once the item is in the Royal Mail network, the item will be trackable and you will be able to see the delivery date. A notification email and text message will be sent from Royal Mail with the expected delivery day.

Large Items

Courier Delivery 2 - 3 days after the order is dispatched. Once the item is in the courier network, the item will be fully trackable and you will be able to see the delivery date. Further options will be available, such as changing the delivery day or leaving the item in your chosen safe place. A notification email and text message will be sent with the expected delivery day.

 

International Deliveries

Greetings Cards Delivery is approximately 1- 3 weeks after the order is dispatched.

Other items Delivery in approximately 1- 4 weeks after the order is completed. The delivery time is dependent on your location and the item ordered. We use a range of carriers including Royal Mail, UPS, Fed Ex, DHL, TNT, and DPD. If you would like to know the carrier we will use for your order, please get in touch with us. It may also be able to provide a more accurate delivery timeframe. A tracking number will be provided once the item has been dispatched. Once the item has been exported, the item will be trackable and you will be able to see the delivery progress.

Customs Information: Import Duty / Tax / VAT fees

When ordering from No Ordinary Emporium, based in the United Kingdom, you agree to pay any Import Duty / Tax / VAT fees which may be imposed by your country's government customs policies when your shipped item reaches your country. Import Duty / Tax / VAT fees are not included in the item or shipping price shown on No Ordinary Emporium.

It is your responsibility to check in advance if any Import Duty / Tax / VAT fees are likely when your shipped item reaches your country.

If any Import Duty / Tax / VAT fees are applicable, they must be paid by you before your shipment is released for delivery.

As a business, we cannot pay any applicable fees for you. We can help in letting you know the carrier that your order is likely to ship with, which may enable you to get a better idea of any applicable fees. Please contact us before ordering if you would like to know the carrier we are likely to use.

By purchasing from us you are agreeing to these terms and conditions.

Returns and Refund Policy

Returns, Refunds and Cancellations

As the majority of items that we create at No Ordinary Emporium are personalised it is imperative that you familiarise yourself with the following policies that abide by Online and Distance Selling Regulations.

Return and Refund Policy

Please review the following options if a personalised items arrive damaged:

Reprinting your item. If in the unfortunate event your personalised item arrives damaged, please contact us as soon as possible along with photos of the damaged item and damaged packaging. The photos must show the entire item and the entire packaging. After seeing the photos we will issue a reprint of the personalised item without delay and dispatch as soon as possible. Please note that without photos of the damage we are unable to process the reprint. There will be no charge for the replacement item. Please keep the damaged packaging for 10 working days in the event that the carrier used requests for us to return it for evidence.

Requesting a refund. If in the unfortunate event that you require a refund of the damaged personalised item, please contact us as soon as possible with photos of the damaged item and damaged packaging. The photos must show the entire item and the entire packaging. After seeing the photos we will issue a refund of the personalised item without delay. Please note that without photos of the damage we are unable to process the refund. Please keep the damaged packaging for 10 working days in the event that the carrier used requests for us to return it for evidence.

Please review the following options to return a non-personalised item:

Email [email protected] with your order number with a reason for return within 14 days of receipt.

Items should be return unused and packed safely and reach us within 30 days of receipt of the order.

Cancellation Policy and Personalised Items

  • If you change your mind about your purchase you may request a cancellation within 24 hours of purchase.
  • As there is no legal requirement for us to allow a cancellation on a personalised product where we have already begun work we offer this cooling off period of 24 hours at our discretion.
  • If a cancellation is requested after 24 hours of purchase we may not be able to offer a full refund as work may already have begun on your order.
Data Privacy Policy

Privacy Policy

The protection of any personal information that you provide us with is very important to us. How we protect, use and store your information is outlined below.

For the purposes of the General Data Protection Regulations we are No Ordinary Emporium, a trading name of Worped Limited registered in the United Kingdom, Company Registration Number 9625361. Registered business address: 55 Rawlinson Lane, Chorley, Lancashire, PR6 9JU.

The information we collect, why we need it, and how we use it

Using contact forms on our website

When you contact us via the contact form on our website we request the following information about you; your name and your email address. We need this information to be able to contact you about any enquiries you have sent us. We lawfully process this data by obtaining your consent when you submit the contact form to us.

Registering on our website

When you register on our website the information you enter is stored on our system securely.  You may log back into your user account at any time to change or delete the information, however your username may not be changed. We are also able to see and edit your user information. We lawfully process this data by obtaining your consent when you create the account.

Placing an order on our website

When placing an order with us, we ask for your full name, email address, postal address and contact telephone number.  We need this information to be able to to communicate with you about your order, and to send you your order when it is complete. We lawfully process this information as a necessity to fulfill the contract of purchase.

Subscribing to our newsletter

If you choose to sign up to our newsletter, we will only use your email address to send you newsletters occasionally. We lawfully process this data by obtaining your consent when you submit the newsletter sign up form to us.

Use of cookies

When using our website a small computer file called a cookie is setup on your computer or device. The cookies files are harmless and pose no threat to your computer or device. A cookie file stores data about your visit to a website to recognise your computer or device for future visits.

If you have registered for an account on our website to place an order a cookie will be setup on your computer or device to save your login information. It is possible for you to remove the cookies on your computer. To do this go to the settings of your browser.

As we require your consent to setup the cookies, we lawfully process this data by obtaining your consent when you click accept and continue on the cookie notice.

We use cookies for the following purposes:

  • authentication – to identify your computer or device when you visit and navigate our website (cookies used for this purpose are: WordPress, JetPack, WordFence, WooCommerce.
  • status – to determine whether you are into our website, cookies used for this purpose are: WordPress, JetPack, WordFence
  • personalisation – to show you your recently viewed items and keep items in your shopping basket, cookies used for this purpose are: WordPress, JetPack, WordFence, WooCommerce.
  • security – as part of the security measures to protect the website and user accounts, cookies used for this purpose are: WordPress, JetPack, WordFence.
  • marketing/advertising – we use cookies to help us to manage marketing and occasionally display advertisements/affiliate links that will be relevant to you, cookies used for this purpose are double.click.net
  • analysis – we use cookies to help us to analyse the use and performance of our website and services, cookies used for this purpose are Google Analytics.

Cookies used by the services we use:

The tools and services we use to run our website also use cookies on our website. Below are links to the privacy policies of the services we use.

WordPress https://en-gb.wordpress.org/about/privacy/
MailChimp https://mailchimp.com/legal/privacy/
Stripe https://stripe.com/at/privacy
WooCommerce https://woocommerce.com/privacy-policy/
Jetpack https://jetpack.com/support/privacy/
Google Analytics https://policies.google.com/privacy?hl=en
Amazon Pay https://pay.amazon.com/uk/help/201751600
Wordfence https://www.wordfence.com/terms-of-use-and-privacy-policy/

Website Analytics

When using our website we use tools to enable us to see how visitors use our website. We use a tool called Google Analytics. With the aid of cookie files being setup on your computer or device, this helps us to provide a better experience when you use our website. For example, from the information in Google Analytics we are able to see how many visitors our website has had and which pages were viewed. We can see which pages work better than others. This information allows us to improve and enhance parts of our website to provide a better experience when you use our website.

Google Analytics Privacy Policy can be found on the following link https://policies.google.com/privacy

IP Addresses

When you send a message through our website, your IP address is captured. We will occasionally use the IP address to verify your country location which can help us to better answer your enquiry.

We will at times block IP addresses if they appear to be sending malicious or spam containing messages or attempting to enter into the website maliciously.

 

Your information; sharing and disclosure

When you provide us with information to be able to fulfill your order, we use it for those purposes only and will never share or disclose the information to any other parties other than those required to fulfill your order.

The information that we request when you place an order, i.e. your name, email address, postal address and contact telephone number; is shared only with third parties to be able to ship your order.

The third party companies we use for shipping are Royal Mail, DHL Parcel UK and DPD. You can find more about their privacy policies on the links below.

Royal Mail https://www.royalmail.com/privacy-policy/

DHL Parcel UK http://www.dhl.com/en/legal.html#privacy

DPD http://www.dpdlocal.co.uk/privacy_policy.jsp

When you place an order with us we do not capture any payment details other than the method used to make the payment. We do not have any access to the payment card or account that you used to complete the order. The payment information that you provide is processed via the payment option that you choose. Payment processing is secured by your choice of the following: PayPal, Stripe or Amazon Pay. As we do not control or process your payment data, you can find more about your chosen payment processor privacy policy on one of the links below.

PayPal https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Stripe https://stripe.com/at/privacy

Amazon Pay https://pay.amazon.com/uk/help/201751600

Klarna http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy

 

How long we retain the information

Your information will be retained for as long as necessary to provide you with our services. Your information will be kept for 6 years and after this time will be destroyed.

The details that you give us are stored securely on our system and only in digital format. We do not hold any paper copies of your information.

 

How we protect the information

Our website uses a number of security measures and encryption to protect your data when you visit our website, register on our website, place an order with us, contact us via the contact form or sign up to our newsletter. You can verify the site security (SSL) by clicking on the green padlock icon seen the the left of the website address. Our website uses Two Factor Authentication to securely hold any of your order details.

The information that you provide us with is only held in digital format and only accessed by the Data Controller at No Ordinary Emporium (Worped Limited).

 

Your rights over the information we hold

You have the right to request a copy or delete the personal information that we hold.

If you have registered on our website you can view the information by logging into your user account.

If you would like us to change, restrict or delete this information after we have fulfilled your order, or if you have cancelled your order you may do so by contacting us.

 

How to contact us

If you have any questions please contact us.

Copyright & Trademarks

All content found on this website and within our communications are the sole copyright of Worped Limited and remain their Intellectual Property. All rights reserved. The sale of any design or content seen here does not include transfer of copyrights of any kind.

No Ordinary Emporium is a registered trademark.