Payment, Production and Delivery Policies

Find out about the payment processors used, and the production and delivery of our products, if you have any questions just get in touch and we'll be happy to help.

Payment Policy

Payment Processing

On the No Ordinary Emporium website we use a number of third party payment processors. We do not handle any of the payment processing ourselves as we choose to leave this area to the experts; PayPal, Stripe and Amazon Pay. To read more about payment processors, please view our privacy policy.

 

Production Policy

Design turnaround times

To view the current turnaround times available, please visit the product page you are interested in. We state the standard dispatch times, or rush options if available.

Design process

  • After receiving your order we will work on your design usually a week before the dispatch date, if you have chosen standard dispatch times, or sooner if you have chosen a rush dispatch.
  • When we have created your design, we will email a draft/proof image for you to check over and approve the design for printing. Please note that included in the purchase price are two rounds minor changes to the design or to text. Additional changes will be charged at £10 per round of changes. Please note that this does not apply to greetings card orders. Cards are created and dispatched without proof approval.
  • After the design has been printed, your order will packaged securely and then dispatched to you. We will email a dispatch note with a delivery number when the order is complete.

 

Delivery Policy

 

UK Deliveries

Greeting Cards All greeting cards are dispatched within 3 - 4 business days, excluding UK bank holidays. Delivery is typically 2 - 3 business days after dispatch, however, please allow 8 business days in the event of unexpected postal delays.


Small Items

Standard - Royal Mail First Class Signed For Delivery approximately 3 - 5 days after the order is dispatched. Items dispatched with Royal Mail First Class Signed For requires a signature on delivery. A delivery scan will be made by Royal Mail but is not a trackable service.

Tracked - Royal Mail Tracked Delivery approximately 2 - 4 days after the order is dispatched. A tracking number will be provided once the item has been dispatched. Once the item is in the Royal Mail network, the item will be trackable and you will be able to see the delivery date. A notification email and text message will be sent from Royal Mail with the expected delivery day.

Large Items

Courier Delivery 2 - 3 days after the order is dispatched. Once the item is in the courier network, the item will be fully trackable and you will be able to see the delivery date. Further options will be available, such as changing the delivery day or leaving the item in your chosen safe place. A notification email and text message will be sent with the expected delivery day.

 

International Deliveries

Greetings Cards Delivery is approximately 1- 3 weeks after the order is dispatched.

Other items Delivery in approximately 1- 4 weeks after the order is completed. The delivery time is dependent on your location and the item ordered. We use a range of carriers including Royal Mail, UPS, Fed Ex, DHL, TNT, and DPD. If you would like to know the carrier we will use for your order, please get in touch with us. It may also be able to provide a more accurate delivery timeframe. A tracking number will be provided once the item has been dispatched. Once the item has been exported, the item will be trackable and you will be able to see the delivery progress.

Customs Information: Import Duty / Tax / VAT fees

When ordering from No Ordinary Emporium, based in the United Kingdom, you agree to pay any Import Duty / Tax / VAT fees which may be imposed by your country's government customs policies when your shipped item reaches your country. Import Duty / Tax / VAT fees are not included in the item or shipping price shown on No Ordinary Emporium.

It is your responsibility to check in advance if any Import Duty / Tax / VAT fees are likely when your shipped item reaches your country.

If any Import Duty / Tax / VAT fees are applicable, they must be paid by you before your shipment is released for delivery.

As a business, we cannot pay any applicable fees for you. We can help in letting you know the carrier that your order is likely to ship with, which may enable you to get a better idea of any applicable fees. Please contact us before ordering if you would like to know the carrier we are likely to use.

By purchasing from us you are agreeing to these terms and conditions.