Frequently Asked Questions

Frequently Asked Questions

What is your production process and processing times?

After we receive your order and personalised details we will begin to custom make your design.
As soon as your design is ready to see we will send a digital image proof for you to check you are happy with it.
We allow two free sets of wording changes and design tweaks per design. This is usually sufficient however any further changes or major changes compared to the original order or request are subject to an additional fee.
Once you have given us the go ahead we will finalise the design and have it printed.
After allowing a few days for printing we will package your order and have it sent speedily to you.

Our processing times are currently between 1 – 4 weeks. We are usually able to send a proof image of your design within 7 working days.

 

How quickly will I receive my order?

Before placing your order please take note of our current processing times and estimated delivery times shown on the ‘Shipping & Policies’ tab on each product listing.

Please also note that we are based in the United Kingdom.

 

 Where do you ship to?

We can ship to pretty much anywhere in the world. Shipping costs can be found on each product listing by clicking ‘plus shipping’ or by adding the item to your cart.

We are based in the United Kingdom so please be sure to check our processing times and estimated shipping times on the ‘Shipping & Policies’ tab on each product listing.

 

What sizes can you print at?

The A sizes on our listings refer to the international paper sizes which are commonly used in the UK for printed materials. An example of A4 size is the printer paper most commonly used in homes, A3 is double the size of an A4, and so on.

We print on the following paper sizes but offer different sizes on request:

A1 – 594mm × 841mm / 23.4in × 33.1in
A2 – 420mm × 594mm / 16.5in × 23.4in
A3 – 297mm × 420mm / 11.7in × 16.5in
A4 – 210mm × 297mm / 8.27in × 11.7in

If you would like a size that is not listed above, just let us know the size you would like and we will do our best to help.

 

What materials do you print on?

Paper stock
The majority of our maps are printed on high quality professional paper at 260gsm weight.

Foam board
Our foam boards, suitable for using push pins with, are either 5mm or 10mm thick.

https://www.etsy.com/uk/listing/268414513/foam-board-option

https://www.etsy.com/uk/listing/524487579/pin-board-map

Canvas prints
Our canvas prints are a high quality cotton effect polyester and wrapped onto a 28mm deep frame. A 45mm deep frame is available on request.

https://www.etsy.com/uk/listing/268535638/canvas-option

 

Can I choose a digital file instead of a print?

If you would prefer to purchase a digital file of a personalised map instead of the printed version please order from the following link.

https://www.etsy.com/uk/listing/483617201/digital-file-option

The digital file is set for printing at A3 / 420 x 297mm / 16.5 x 11.7in as standard, but just let us know if you would like a different sized file. There will be no extra charge for this.

This digital file is an ideal option if you wish to receive your design in a hurry and can print the design yourself locally.

Please note that the digital file option only applies to fully personalised maps and not to the pin board style world map.

 

Will you send me a proof of my design before printing?

We send digital image proofs of all of our designs to ensure you are happy with everything before it is printed. You may make wording corrections or changes at this point so that you will know your design is perfect for you.

I need my order in a hurry, can you help?

The majority of the time we are able to help customers with urgent orders. Please check with us before ordering to see how soon we would be able to work on the order for you.

Please note that even if we can create your design quickly there may be an unforeseen delay in the postal system and so can’t guarantee that orders will arrive by a particular date.

 

 Which pins and hanging fixtures do I use with the foam board map?

Which pins should I use?

The best size of push pin to use would be any longer than 5mm, which is the minimum depth of our foam boards. Standard drawing pins work well, as do push pins with a plastic ball head that is most commonly used on push pin maps.

How should I hang the foam board on my wall?

The best way to hang the foam board will ultimately depend on the construction of the wall it will be placed on. There are a number of options, such as;

● Placing the foam board in a thin frame without any glass/front that can then be attached to the wall.
● Using mirror brackets to hold the foam board onto the wall.
● Using a heavy duty clip that is attached to the wall, or then hung with heavy duty cord.

I would like my guests to sign the Wedding Guest Book Map, which type of pen can I use?

We recommend that only ballpoint pens or fast drying pens are used to write on the Wedding Guest Book Maps. This is to avoid smudging the ink.

It may be possible to use other pen types however we would advise testing them first to avoid smudging the ink on your wedding day.

 

Print colour and computer screens

Please note that because our prints are digitally printed it is important to be aware that computer screens can differ slightly from the final printed colour.

 

Reproduction or re-sale

Any designs seen on this Etsy shop or our website are not available for reproduction or for re-sale under any circumstances. If you wish to use any of the designs seen here, please contact us to discuss further.

 

Copyright

All designs are copyright of Jane Astley and remain my Intellectual Property. All rights reserved. The sale of any design seen here does not include transfer of copyrights of any kind.